:root{--ink:#1c2430;--paper:#eaedf1;--surface:#fff;--amber:#d98a2b;--amber-soft:#f4e2c4;--teal:#2f6f6b;--teal-soft:#dceae8;--line:#c7cdd6;--muted:#6b7686;--display:"Fraunces", serif;--body:"IBM Plex Sans", sans-serif;--mono:"IBM Plex Mono", monospace}*{box-sizing:border-box}body{background:var(--paper);font-family:var(--body);color:var(--ink);margin:0}.shell{grid-template-columns:200px minmax(320px,420px);justify-content:center;align-items:start;gap:36px;max-width:780px;margin:0 auto;padding:28px 16px 40px;display:grid}@media (width<=680px){.shell{grid-template-columns:1fr;max-width:420px}.rail{flex-direction:row;gap:14px;padding-bottom:4px;display:flex;overflow-x:auto}.rail .step{flex:none;min-width:120px}}.rail{flex-direction:column;gap:2px;padding-top:8px;display:flex}.rail-title{font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;color:var(--muted);margin:0 0 12px 2px;font-size:11px}.step{opacity:.45;border-radius:8px;align-items:flex-start;gap:10px;padding:8px 2px;transition:opacity .25s;display:flex}.step.active,.step.done{opacity:1}.step-num{font-family:var(--mono);color:var(--surface);background:var(--line);border-radius:50%;flex:0 0 22px;justify-content:center;align-items:center;width:22px;height:22px;font-size:12px;transition:background .25s;display:flex}.step.active .step-num{background:var(--amber)}.step.done .step-num{background:var(--teal)}.step-label{padding-top:2px;font-size:13px;line-height:1.3}.step.active .step-label{font-weight:600}.phone{background:var(--surface);border:1px solid var(--line);border-radius:22px;flex-direction:column;height:600px;display:flex;overflow:hidden;box-shadow:0 18px 40px -20px #1c243059}.phone-header{background:var(--ink);color:#fff;flex:none;padding:16px 18px 14px}.phone-header .biz{font-family:var(--display);letter-spacing:.01em;font-size:17px;font-weight:600}.phone-header .sub{font-family:var(--mono);color:#aeb8c4;letter-spacing:.04em;margin-top:2px;font-size:10.5px}.chat{background:radial-gradient(circle at 1px 1px, var(--paper) 1px, transparent 1px) 0 0/16px 16px, var(--surface);flex-direction:column;flex:auto;gap:10px;padding:18px 16px 8px;display:flex;overflow-y:auto}.msg{max-width:84%;font-size:14px;line-height:1.45;animation:.25s rise}.msg.bot{background:var(--teal-soft);color:var(--ink);border-radius:14px 14px 14px 4px;align-self:flex-start;padding:10px 13px}.msg.user{background:var(--amber-soft);color:var(--ink);border-radius:14px 14px 4px;align-self:flex-end;padding:10px 13px}.msg.system{font-family:var(--mono);color:var(--muted);text-align:center;align-self:center;padding:4px 0;font-size:11px}@keyframes rise{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.actions{border-top:1px solid var(--line);background:var(--surface);flex:none;padding:12px 14px 16px}.chips{flex-wrap:wrap;gap:8px;display:flex}.chip{font-family:var(--body);background:var(--surface);border:1.5px solid var(--ink);color:var(--ink);cursor:pointer;border-radius:999px;padding:8px 14px;font-size:13px;font-weight:500;transition:transform .12s,background .12s}.chip:hover{background:var(--ink);color:#fff}.chip:active{transform:scale(.96)}.chip:disabled{opacity:.5;cursor:not-allowed}.chip.alt{border-color:var(--line);color:var(--muted);font-weight:400}.chip .meta{font-family:var(--mono);color:var(--muted);margin-top:2px;font-size:10.5px;display:block}.chip:hover .meta{color:#c9d2dc}.chip.slot{font-family:var(--mono);border-color:var(--teal);color:var(--teal)}.chip.slot:hover{background:var(--teal);color:#fff}.field-row{flex-direction:column;gap:8px;display:flex}.field-row label{color:var(--ink);font-family:var(--body);font-size:13px}.field-row label.req:after{content:" *";color:var(--amber)}.field-row input,.field-row textarea{font-family:var(--body);border:1.5px solid var(--line);background:var(--paper);border-radius:9px;outline:none;width:100%;padding:9px 12px;font-size:14px}.field-row input:focus,.field-row textarea:focus{border-color:var(--teal)}.submit-row{justify-content:flex-end;margin-top:10px;display:flex}.btn-primary{font-family:var(--body);background:var(--ink);color:#fff;cursor:pointer;border:none;border-radius:9px;padding:10px 18px;font-size:13.5px;font-weight:600}.btn-primary:hover{background:var(--teal)}.btn-primary:disabled{background:var(--line);cursor:not-allowed}.hint{font-family:var(--mono);color:var(--muted);margin-top:6px;font-size:10.5px}.ticket-wrap{justify-content:center;padding:6px 0 4px;display:flex}.ticket{background:var(--ink);color:#fff;width:100%;font-family:var(--display);border-radius:14px;position:relative;overflow:hidden}.ticket-top{padding:16px 18px 14px}.ticket-top .label{font-family:var(--mono);letter-spacing:.1em;color:#aeb8c4;text-transform:uppercase;font-size:10px}.ticket-top .svc{margin-top:4px;font-size:21px;font-weight:600}.ticket-perf{background-image:radial-gradient(circle, var(--surface) 5px, transparent 5.5px);background-position:0 -7px;background-repeat:repeat-x;background-size:16px 16px;height:14px;position:relative}.ticket-bottom{flex-wrap:wrap;gap:14px;padding:14px 18px 18px;display:flex}.ticket-field{flex:110px}.ticket-field.wide{flex:100%}.ticket-field .l{font-family:var(--mono);color:#aeb8c4;text-transform:uppercase;letter-spacing:.07em;font-size:9.5px}.ticket-field .v{font-family:var(--mono);margin-top:2px;font-size:13px}.ticket-code{font-family:var(--mono);color:#aeb8c4;text-align:right;padding:0 18px 14px;font-size:11px}.reset-row{justify-content:center;padding:10px 0 0;display:flex}.link-btn{font-family:var(--body);color:var(--muted);cursor:pointer;background:0 0;border:none;font-size:12.5px;text-decoration:underline}.error-banner{color:#8a3a1f;background:#f8e5e0;border:1px solid #e2b6a2;border-radius:9px;margin-bottom:10px;padding:8px 12px;font-size:12.5px}.auth-shell{background:var(--paper);justify-content:center;align-items:center;min-height:calc(100vh - 60px);padding:24px 16px;display:flex}.auth-card{background:var(--surface);border:1px solid var(--line);border-radius:22px;width:100%;max-width:420px;padding:32px 28px;box-shadow:0 18px 40px -20px #1c243033}.auth-title{font-family:var(--display);margin:0 0 4px;font-size:26px;font-weight:600}.auth-sub{font-family:var(--mono);color:var(--muted);margin:0 0 24px;font-size:12px}.auth-switch{color:var(--muted);text-align:center;margin-top:20px;font-size:13px}@media (width<=600px){.shell{flex-direction:column;padding:0}.rail{display:none}.phone{border-radius:0;width:100%;min-height:100vh}.actions{padding:12px}.chips{flex-wrap:wrap;gap:6px}.chip{padding:6px 12px;font-size:12px}.ticket{margin:0 -4px}.auth-card{margin:16px;padding:24px 16px}}@keyframes cobby-ticker{0%{transform:translate(0)}to{transform:translate(-50%)}}.cobby-ticker{white-space:nowrap;gap:40px;width:max-content;animation:25s linear infinite cobby-ticker;display:flex}